Privacy policy


Last updated: April 28, 2026

Tadmur Trading & Contracting W.L.L. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Tadmur Trading & Contracting W.L.L. is powered by Shopify, which enables us to provide the Services to you. 

Tadmur Trading & Contracting W.L.L. respects your privacy. This Privacy Policy provides succinctly the manner in which your data is collected and used by Tadmur Trading. By accessing the services provided by Tadmur Trading & Contracting W.L.L., you agree to the collection and use of your data by & Contracting W.L.L. and certain authorized third-party service providers in the manner provided in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website & Contracting W.L.L.

This Privacy Policy describes the information we collect from you as part of the normal operation of our services and what may happen to that information. By accepting this Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and is subject to the Terms and Conditions listed in this Site.
Information Collection

We may collect personal data, such as your name, email address, phone number, and postal address, when provided voluntarily by you, for instance, during a purchase or newsletter subscription. Additionally, non-personal data like IP addresses, browser types, and referring websites may also be collected.

Personal Information Sources

We may collect personal information from the following sources:
  1. Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  2. Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  3. From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  4. From our partners or other third parties.

Utilization of Information

The information collected from you may be utilized in various ways, including personalizing your experience, enhancing our website, improving customer service, and facilitating transactions. Your data, whether public or private, will not be shared with or sold to other companies without your consent, except for delivering the requested products or services.

Data Security

We prioritize the security of your data and implement necessary technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction.

Use of Cookies

We utilize cookies to enhance your browsing experience, personalize content, and analyze site traffic. You have the option to manage cookie settings through your browser preferences.

Disclosure of your Information

We will not use your personal information for any purpose other than to complete a transaction with you. We do not rent, sell, or share your personal information, nor will we disclose any of your personally identifiable information to third parties unless we have your permission, or under special circumstances such as:
  1. To provide products or services you’ve requested
  2. To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Tadmur Trading & Contracting W.L.L. terms of use or to defend against legal claims
  3. To comply with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure

International Data Transfers

Your information may be transferred to and processed in countries outside Qatar. In such cases, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable laws.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Online Privacy Policy Scope

This policy pertains solely to information collected through our website and not offline.

User Rights

You have the right to access and rectify your personal data, restrict processing, request data portability, and withdraw consent. Please refer to the Contact section for inquiries.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Complaints

We take your privacy concerns seriously and are committed to handling complaints in accordance with the Qatar Personal Data Privacy Protection Law No. 13 of 2016. If you believe your personal data has been processed in a manner that violates applicable laws or this Privacy Policy, you may submit a complaint to us using the contact details provided on our website, including your name, contact information, a description of the issue, and any relevant supporting documents. 

We will acknowledge receipt of your complaint promptly, investigate it fairly and thoroughly, and aim to provide a response within a reasonable timeframe, typically within 30 days; if additional time is required, you will be informed. If you are not satisfied with our response, you have the right to escalate your complaint to the competent authority in the State of Qatar.

Policy Amendments

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact Information

If you have any questions or concerns regarding our privacy practices or this policy, please reach out to us at general@tadmur-trading.com.